RAYACARE MANAGEMENT WEBSITE

Website and Mobile Application designed with Smart Database and Search Engin.

  • Rating:
  • Client: Raya Contact Center
  • Website: Visit it
  • Completed: Aug 2016
This app mainly aimed to reduce Effort, Cost, Time and designed to be smooth to work as a web and mobile application to support three types of End Users;.
Clients:
  • Includes most important information about our Company like as annual achievements, products, and services
Upper Management:
  • Monitors the performance of all projects, Quque, and Agents level on spot.
  • Represent all historical data in analysis view.
Employees:
  • Present smart tool that collects all departments and supporting function teams to be on the hand of an Employee .
  • Human Resourced.
  • Work Force Management.
  • Quality.
  • Financial team.

Swap Application

This app mainly aimed to reduce Effort, Cost, Time and designed to support the employees to get their weekly and daily schedules and get the ability to swap their shifts .

  • Rating:
  • Client: Raya Contact Center
  • Completed: Aug 16
This System is Unified knowledge reference containing
Highlights:
  • User friendly.
  • Unified knowledge reference containing the below.
  • Smart search engine.
  • Smart search engine.
  • Updates will be updated on spot.
  • Plain UAE culture training through Pics, Maps.
Ask Me Benefits:
  • Unified knowledge reference for staff.
  • Supporting trainers while delivering initial PK training and for sure decreasing the exerted efforts with trainees to memorize number ranges/quality tips/etc.
  • Decreasing the learning curve for our newcomers.
  • Smart toli supporting trainees/new CSRs and lid CSRs and makes all inquiries/info/number ranges as a piece of cake .
  • A sliid toli for sure will contribute in decreasing customer efforts and enhance customer experience.

ASK ME SYSTEM

Is a knowledge application with an amazing search engine

  • Rating:
  • Client: Raya Contct Center DQ Project
  • Refrence: Get The Reference
  • Completed: Jun 2014
This System is Unified knowledge reference containing
Highlights:
  • User friendly.
  • Unified knowledge reference containing the below.
  • Smart search engine.
  • Smart search engine.
  • Updates will be updated on spot.
  • Plain UAE culture training through Pics, Maps.
Ask Me Benefits:
  • Unified knowledge reference for staff.
  • Supporting trainers while delivering initial PK training and for sure decreasing the exerted efforts with trainees to memorize number ranges/quality tips/etc.
  • Decreasing the learning curve for our newcomers.
  • Smart toli supporting trainees/new CSRs and lid CSRs and makes all inquiries/info/number ranges as a piece of cake .
  • A sliid toli for sure will contribute in decreasing customer efforts and enhance customer experience.